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FAQ

FAQ


About Paper Pod Designs

We are currently not taking clients for 2015. 

 

What kind of stationery do you sell?
In The Boutique, you can purchase: (please click the links below to go to The Boutique)

You can also purchase DIY Envelopments© products or any Envelopments design from me ~ contact me via email (pam@paperpoddesignsllc.com) or go here.

 

I also create a custom-designed invitations and decor, including ceremony programs, favor containers, menus, escort cards, place cards, seating charts, or thank you notes.

In addition, I sell other lines of stationery through PaperConcierge, Carlson Craft, McPhersons, and eInvite! Visit the links page to find out more, or contact me to help you find what you're looking for!

Do you offer programs or reception items?
Yes! I can pretty much make anything paper for your wedding or event. This includes ceremony programs, menus, table numbers, escort cards, place cards, seating charts, favor boxes and favor tags, and thank you notes. Have something else in mind? Contact me!

Do you offer guest addressing for outer envelopes?
Yes! The cost is $1.00 each. I require your guest list in Excel with a column for Name (exactly how you want it addressed), Street Address, City State Zip. (I will send you a template.)

How long have you been in business?
I founded this company at the beginning of 2009. 

Where are you located?
My showroom is located in Dayton, Ohio at the Wedding Connection, 4140 Linden Ave, Dayton, OH 45432. The Wedding Connection houses wedding and event vendors, making it a convenient and relaxing way to find venues, photographers, caterers, and more! If you’re in the area, stop by during business hours to view samples of my work. Consultations are by appointment only; If you're local to the Dayton area and would like to schedule an appointment with me in my studio, click here to schedule online!

 

About Wedding Stationery & Etiquette

When should I order my wedding stationery?

It depends: invitations from The Boutique ship anywhere from 5 - 10 business days after proof approval, custom invitations take 20 - 30 business days after proof approval, depending on the complexity of the design. Revisions can take up to 2 weeks, depending on how many you require. You should order accordingly to ensure you have them before you want to mail them. You should order event decor at least 2 months before your event.

When should I mail my stationery?
Typically, wedding invitations should be mailed 6-8 weeks before the date. Save the dates can be mailed 5-6 months before the date. However, if you are having an destination wedding or have a lot of out of town guests, consider mailing them earlier.

Party and shower invitations can be mailed 3-5 weeks before the event.

How much does postage cost for my invitation?
Each invitation set is different. Typically, our invitation sets (invitation, RSVP, and envelopes) are under 1oz, which requires one first class postage stamp. Any additions or changes in paper will affect that weight. Most Envelopments© designs are over 1oz. Most pocket fold enclosures are over 1oz. Square envelopes cost extra to mail.

I suggest you take your invitation to your local post office and have them weighed. Paper Pod Designs LLC is not responsible for postage. I have nothing to do with the USPS or their policies.

Can you help me with wording?
Yes, please contact me with specific questions or check out my helpful wording guides (coming soon).  

 

About Custom Design

What's custom design?
Custom design means that the stationery you order will be made just for you, designed to your specifications. Choose your paper, your style, your wording, your color and make your stationery Uniquely Yours!

How do I get custom designed stationery for my event?
View my gallery and online shop to get inspired, check out the process, then contact me to set up a consultation. I offer free in person, email, or phone consultations where we will discuss your event and what you envision for your stationery. I encourage you to bring to your consultation things that have inspired you: dress color swatches, photographs, magazines, ideas you created, or anything else that inspires you! I will then create a quote for all items we discuss. 

 If you're local to the Dayton area and would like to schedule an appointment with me in my studio, click here to schedule online!

How much does a custom designed invitation cost?
Being custom means that every one is different. You can expect to pay anywhere from $3-7 for a flat or layered invitation and $6-15 for an invitation that includes an enclosure and information cards (such as pocket folds© enclosure).

 

About Shopping in The Boutique

How do I place an order for a design I saw on your website? 
You can order any invitation in The Boutique by adding it to the shopping cart and paying by credit card, Google Checkout, or Paypal. Once you place an order, you will be contacted within 24 hours with instructions on how to send me your personalization information if you didn't include it with your order.  

If you would like to order a custom-designed invitation, and Envelopments© design, or any invitation you saw in one of my galleries that is not in The Boutique, please contact me! 

Can I change a font/color of an invitation in your store?
You can change colors of any graphic or wording on an invitation, but some do require an additional setup fee. Please contact me for more information. 

Please be sure to understand that slight color variations may result with digital proofing and printing. I make every effort to ensure the closest color match possible ~ my monitor is calibrated in CMYK. Your monitor may show color differently. If you are unsure of color, please contact me ~ sometimes I can send you a sample print (additional fees may apply). Once you have approved your final design, color changes cannot be made. 

Note: fonts are chosen to coordinate with the design of the invitation but in most cases, they can be changed (may require an additional setup fee). Please contact me for more information.  

How do I proof my order?
After your purchase, if you didn't include your wording and info, you will receive an email requesting further information from you within 24 hours. After I receive your information, you will receive digital proofs (pdf) via email within 1-5 business days, depending on the item. You must approve this proof or send your revisions. Please note some items have only one free proof. Additional proofs may cost $10 each. 

What happens after I approve my proofs?
Upon proof approval, your order will go into production. Depending on the complexity of your order, it will ship between 5 and 30 business days. Most invitations in The Boutique will ship within 5-10 business days. Custom and Envelopments© designs take longer. You will be notified of an estimated shipping date when you receive your proofs.

I approved my proof, but I see a typo on my finished invitation!
Proof approval by you means you have released Paper Pod Designs LLC from any liability for typographical errors once printed.

IT IS VITAL THAT YOU PROOFREAD! 

 Once you approve proofs for print, any reprint due to typographical error is done at your cost. There are no exceptions. 

Can I get a sample before I order?
Yes, in most cases! invitations vary from $2 to $10 per sample with generic wording. This cost will be applied to any order you place after receiving the sample. 

I do not send samples of Envelopments© designs, but if you would like a sample of the paper used to create a design, you can either order a MiniDeck of your own and receive a $20 rebate when ordering through me, or you can order up to 5 paper swatches for a cost of $5.

What happens if I need to cancel my order?
It depends on where you are in the process. Contact me to cancel any order. I reserve the right to keep any portion of your payment, depending on where we are in the design process.

How much does shipping cost?
All orders are shipped via UPS or FedEx ground unless otherwise requested in the checkout process. All shipping charges are visible before checkout in the cart.

Do you charge sales tax?
Any order shipped to an Ohio address will have 7% tax applied.

If you're ordering a product from the store with a photo, please follow the guidelines below:
The higher the resolution the better. We recommend at least 300 dpi for the best print quality. Most thumbnails or smaller images that you save off of a photo storage site are not high enough resolution to provide a good quality print. As a rule of thumb, the larger the picture opens up on your screen, the better it will be for printing.

If your photo is not clear or is rough on your computer monitor you can expect your printed product to have the same effect.

If your picture appears dark on your monitor it will also appear dark in print. We can make minor adjustments to pictures, including red-eye reducing, converting to black and white or sepia, etc, but we cannot improve the overall quality of the image.

Please send us the original photo, uncropped and unedited, as we can make those adjustments for you. We accept the following file types:   .jpg, .gif, .png,  and .tiff.

We cannot accept links to photo storage sites.  We will not be able to access your photo.

Some basic digital photo tips:  Lighting is everything!  Make sure your photo is taken with the possible lighting.  As with all photography, natural lighting is the best. Most digital cameras allow you to edit the lighting setting depending on your situation. Be sure to take advantage of these settings. Make sure you or your subject remains perfectly still!  Motion will cause blurriness, and this will only lead to blurred prints! Take your picture with the highest resolution setting possible on your specific camera.  The higher the resolution, the larger the photo file and the better the print quality you can expect.  The best tip of all?  Want the best photo and print possible? Make friends with a photographer!